Terms & Conditions - Prudential
 

Terms and Conditions

Prudential Portfolio Managers Unit Trusts Ltd (Registration number: 1999/0524/06) is an approved CISCA management company (#29). Assets are managed by Prudential Investment Managers (South Africa) (Pty) Ltd, which is an approved discretionary Financial Services  provider (#45199).

Online Terms and Conditions

Online Terms and Conditions are valid and effective as of 30 September 2013.

PPMSA (Pty) Ltd. is part of the same corporate group as the Prudential Assurance Company. The Prudential Assurance Company is a direct subsidiary of M&G plc, a company incorporated in the United Kingdom. The Prudential Assurance Company is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or Prudential plc, an international group incorporated in the United Kingdom.

You can contact us at query@prudential.co.za or download the Online Terms and Conditions document for South African Investors and the Namibian Online Terms and Conditions for Namibian Investors.

Community Guidelines

Our social media community is a place to engage and interact with us and other members of our community. We ask that conversations follow the rules and that participants treat each other with respect. Please keep in mind that Prudential does not create, control, represent or endorse any opinions or statements expressed by others within its social media channel, including those that Follow/Like Prudential Investment Managers and that any content posted by anyone other than Prudential is the responsibility of the submitter and not Prudential. With this in mind, we ask that you follow our community guidelines:

Please don’t give out any personal information on our wall: If you post a question, we will do our best to respond as soon as possible, but avoid sharing any confidential information like phone numbers, email addresses or account details that might compromise your security.

Keep it clean: We will not tolerate any inappropriate, defamatory or offensive language or images, including user names, profiles, photographs, videos and wall posts that are crude, contain swear words, are racist, offensive, discriminatory, hateful, violent or promote violence. We reserve the right to un-tag Prudential and delete any posts or photos that we deem, in our sole discretion, inappropriate.

Do not post any spam: Advertising, spam, selling and links or comments that promote or oppose a non-Prudential product, service, organisation or individual will be removed immediately. This includes posts used to direct traffic to other sites, blogs or Facebook/ LinkedIn/ Twitter pages.

Let’s stay on topic: Please keep comments on-topic. Our wall is designed to keep you up to date on investing trends, useful tips, analyses and news pertaining to Prudential. Posts that are off-topic, unrelated, constitute gossip or personal disparagements/attacks will be removed.

Repeat or serious offenders: Please note that repeat or serious offenders may be reported to Facebook/ LinkedIn/ Twitter and blocked from our page for the sake of the community.

Copyright and Intellectual Property Policies: By submitting any content to our Facebook/ LinkedIn/ Twitter pages, you warrant and represent that you are the copyright owner of the content or that the copyright owner of the content has granted you permission to use such content consistent with the manner and purpose of your use. Please note that by posting comments, posts, tagged photos, videos, ideas, or any other content on our Facebook/ LinkedIn/ Twitter pages, you are granting Prudential nonexclusive, worldwide rights to republish, redistribute, or otherwise use this content in perpetuity in any way we see fit. This includes, but is not limited to, marketing and advertising materials. The content produced and posted by Prudential remains the sole property of Prudential Investment Managers and any repurposing of such content may only be done with prior written consent from Prudential Investment Managers. Enquiries may be sent to media@prudential.co.za

Our promise: We are monitoring our social media pages and will do our best to answer all queries posted to our Facebook/ LinkedIn/ Twitter walls in a timeous manner, usually weekdays from 09h00 to 17h00. If you post a query outside of the designated times, please be patient – we will assist you as soon as possible. For offline response, please contact our Customer Services team on 0860 105 775.

Privacy Policy

Set out below are details about the Prudential Portfolio Unit Trusts Limited (“PUT”) privacy policy (“Policy”). This Policy applies to the collection, use, disclosure and protection of personal information relating to clients of PUT and its holding company and all subsidiaries, affiliates and related entities; all vendors and suppliers of PUT; and all users of this Website. Furthermore, this Policy forms part of and should be read together with the terms and conditions of this website: www.myprudential.co.za (“Website”). This Policy is effective as of 30 September 2013.

You can contact us at query@prudential.co.za or download the Online Privacy Policy document.

Client Complaints Policy

Compliance Department

Prudential Investment Managers Compliance Officer is Kerry Horsley [CO number 5686].
Email: 
compliance@prudential.co.za Tel: 021 670 5100 Address: PO Box 44813 Claremont 773

Complaints

Prudential SA invites any client who is dissatisfied with the services provided to address their concerns directly with the Head of Institutional Business or with any one of our Executive Directors. We take our client concerns and queries very seriously and undertake to engage directly, timeously and meaningfully with you. In the event that you would prefer to pursue a formal route and wish to lodge a written complaint regarding Prudential Investment Managers compliance with the FAIS Act, the nature of services rendered or the fair treatment of you, such complaint should be addressed to The Compliance Officer.
Email: compliance@prudential.co.za Address: PO Box 44813 Claremont 7735

If we fail to revert to you within six weeks or if you are dissatisfied with our response, you’re entitled to address the issue with the FAIS Ombud.
Web: www.faisombud.co.za Tel: 012 470 9080 Address: PO Box 74571 Lynnwood Ridge 0040

Cookies Policy

Prudential may collect personal information through the use of “cookies” in order to provide better client service. A cookie is a piece of information that is stored on your computer’s hard drive by your web browser for record- keeping purposes. On revisiting the Website, our computer server will recognise the cookie, giving us information about your visit.

During the registration process we allocate cookies for our services. These cookies will hold information collected during your registration and will allow us to recognise you as a client and provide you with the services you require. If your browser is set to reject cookies, you may not be able to register for our services. We may also use this data to better understand your interests while online and to personalise your visits to the Website.

Most browsers are set by default to accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance and to prompt you every time a cookie is sent to you or to allow you to choose not to receive cookies at all. Turning off cookies will not prohibit you from using the Website, it may however limit your use of the Website.

For more information, please read our Online Privacy Policy.

Events

The event email is subject to the Prudential (SA) electronic communication legal notice, available here. The information contained in the communication from the sender is confidential, and should you wish to forward on to a friend, PIMSA will accept no responsibility for the information disclosed. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful. Prudential regularly engages with clients and their representatives, either at our premises or external venues. We appreciate the opportunity to offer investment thought leadership at client conferences & events and enjoy occasional informal interactions. We consistently seek to be moderate and conservative regarding entertainment, offering modest refreshments but not sponsorship of ancillary costs. We have a zero tolerance for any form of corruption, untenable conflicts of interest or leveraging relationships in favour of profit.  We believe our engagements are in line with both the letter and spirit of regulations dealing with “gifts and benefits”. However the FAIS and Pension Funds Act directives are not fully consistent and we recognise that protocols can be interpreted differently. Should this invitation in any way conflict with your understanding of the regulations or breach any of your internal policies, do let us know so we can adjust our approach accordingly and accommodate you in future.

Prudential Investment Managers (South Africa) (Pty) Ltd and its affiliates often invite clients to events. For the purpose of the event, personal information is collected and processed by Prudential. By providing us with your personal information, you acknowledge and agree to the use of the information for the purpose of the event. Prudential will at all times handle the personal information with care and process it in accordance with the Protection of Personal Information Act, 2013. Further, you hereby consent to Prudential passing on such personal information in order to facilitate the allocation of continuous professional development (CPD) points and to our employees or agents who require such information as necessary or for legitimate business purposes.

Email Disclaimers

Sources: Prudential Investment Managers, Bloomberg, M&G Investments.

Prudential Portfolio Managers Unit Trusts Ltd is an approved CISCA management company (#29). Collective Investment Schemes (unit trusts) are generally medium to long-term investments. The value of participatory interest (units) may go down as well as up. Past performance is not necessarily a guide to the future and the manager provides no capital or return guarantees. Unit trusts are traded at ruling prices. All of the unit trusts may be capped at any time in order for them to be managed in accordance with their mandates. A Unit trust fee schedule summary with all fees and maximum initial and ongoing adviser fees and additional information on our unit trusts is available on our website. This information is not intended to constitute the basis for any specific investment decision. Investors are advised to familiarise themselves with the unique risks pertaining to their investment choices and should seek the advice of a properly qualified financial consultant or adviser before investing.

PPMSA (Pty) Ltd. is part of the same corporate group as the Prudential Assurance Company. The Prudential Assurance Company is a direct subsidiary of M&G plc, a company incorporated in the United Kingdom. The Prudential Assurance Company is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or Prudential plc, an international group incorporated in the United Kingdom.

Prudential Investment Managers (SA) (Pty) Ltd is a licensed financial services provider. This email is subject to the Prudential (SA) electronic communication legal notice, available here. If you are unable to access the disclaimer, send an email request to query@prudential.co.za and we will send you a copy of the disclaimer. The information contained in this communication from the sender is confidential, and should you wish to forward on to a friend, PIMSA will accept no responsibility for the information disclosed. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful. Prudential regularly engages with clients and their representatives, either at our premises or external venues. We appreciate the opportunity to offer investment thought leadership at client conferences & events and enjoy occasional informal interactions. We consistently seek to be moderate and conservative regarding entertainment, offering modest refreshments but not sponsorship of ancillary costs. We have a zero tolerance for any form of corruption, untenable conflicts of interest or leveraging relationships in favour of profit. We believe our engagements are in line with both the letter and spirit of regulations dealing with “gifts and benefits”. However the FAIS and Pension Funds Act directives are not fully consistent and we recognise that protocols can be interpreted differently. Should this email in any way conflict with your understanding of the regulations or breach any of your internal policies, do let us know so we can adjust our approach accordingly and accommodate you in future. Click here (POPI | Events) to see how we safeguard your personal information.

CIS and Performance

Collective Investment Schemes (unit trusts) are generally medium-to long-term investments. Past performance is not necessarily a guide to future investment performance. Unit trust prices are calculated on a net asset value basis. This means the price is the total net market value of all assets of the unit trust fund divided by the total number of units of the fund. Any market movements – for example in share prices, bond prices, money market prices or currency fluctuations - relevant to the underlying assets of the fund may cause the value of the underlying assets to go up or down. As a result, the price of your units may go up or down. Unit trusts are traded at the ruling forward price of the day, meaning that transactions are processed during the day before you or the Manager know what the price at the end of the day will be. The price and therefore the number of units involved in the transaction are only known on the following day. The unit trust fund may borrow up to 10% of the fund value, and it may also lend any scrip (proof of ownership of an investment instrument) that it holds to earn additional income. A Prudential unit trust fund may consist of different fund classes that are subject to different fees and charges. Where applicable, the Manager will pay your financial adviser an agreed standard ongoing adviser fee, which is included in the overall costs of the fund. A Collective Investment Schemes (CIS) summary with all fees and maximum initial and ongoing adviser fees is available on our website. One can also obtain additional information on Prudential products on the Prudential website. The Fund may hold foreign securities including foreign CIS funds. As a result, the fund may face material risks. The volatility of the fund may be higher and the liquidity of the underlying securities may be restricted due to relative market sizes and market conditions. The fund’s ability to settle securities and to repatriate investment income, capital or the proceeds of sales of securities may be adversely affected for multiple reasons including market conditions, macro-economic and political circumstances. Further, the return on the security may be affected (positively or negatively) by the difference in tax regimes between the domestic and foreign tax jurisdictions. The availability of market information and information on any underlying sub-funds may be delayed. The Manager may, at its discretion, close your chosen unit trust fund to new investors and to additional investments by existing investors to make sure that it is managed in accordance with its mandate. It may also stop your existing debit order investment. The Manager makes no guarantees as to the capital invested in the fund or the returns of the fund. Excessive withdrawals from the fund may place the fund under liquidity pressure and, in certain circumstances; a process of ring fencing withdrawal instructions may be followed. Fund prices are published daily on the Prudential website. These are also available upon request. The performance is calculated for the portfolio. Individual investor performance may differ as a result of initial fees, the actual investment date, the date of reinvestment and dividend withholding tax. Purchase and repurchase requests must be received by the Manager by 13h30 (11h30 for the Money Market Fund) SA time each business day. All online purchase and repurchase transactions must be received by the Manager by 10h30 (for all Funds) SA time each business day.