Terms & Conditions - Prudential

Terms and Conditions

Community Guidelines

Our social media community is a place to engage and interact with us and other members of our community. We ask that conversations follow the rules and that participants treat each other with respect. Please keep in mind that Prudential does not create, control, represent or endorse any opinions or statements expressed by others within its social media channel, including those that Follow/Like Prudential Investment Managers and that any content posted by anyone other than Prudential is the responsibility of the submitter and not Prudential. With this in mind, we ask that you follow our community guidelines:

Please don’t give out any personal information on our wall: If you post a question, we will do our best to respond as soon as possible, but avoid sharing any confidential information like phone numbers, email addresses or account details that might compromise your security.

Keep it clean: We will not tolerate any inappropriate, defamatory or offensive language or images, including user names, profiles, photographs, videos and wall posts that are crude, contain swear words, are racist, offensive, discriminatory, hateful, violent or promote violence. We reserve the right to un-tag Prudential and delete any posts or photos that we deem, in our sole discretion, inappropriate.

Do not post any spam: Advertising, spam, selling and links or comments that promote or oppose a non-Prudential product, service, organisation or individual will be removed immediately. This includes posts used to direct traffic to other sites, blogs or Facebook/ LinkedIn/ Twitter pages.

Let’s stay on topic: Please keep comments on-topic. Our wall is designed to keep you up to date on investing trends, useful tips, analyses and news pertaining to Prudential. Posts that are off-topic, unrelated, constitute gossip or personal disparagements/attacks will be removed.

Repeat or serious offenders: Please note that repeat or serious offenders may be reported to Facebook/ LinkedIn/ Twitter and blocked from our page for the sake of the community.

Copyright and Intellectual Property Policies: By submitting any content to our Facebook/ LinkedIn/ Twitter pages, you warrant and represent that you are the copyright owner of the content or that the copyright owner of the content has granted you permission to use such content consistent with the manner and purpose of your use. Please note that by posting comments, posts, tagged photos, videos, ideas, or any other content on our Facebook/ LinkedIn/ Twitter pages, you are granting Prudential nonexclusive, worldwide rights to republish, redistribute, or otherwise use this content in perpetuity in any way we see fit. This includes, but is not limited to, marketing and advertising materials. The content produced and posted by Prudential remains the sole property of Prudential Investment Managers and any repurposing of such content may only be done with prior written consent from Prudential Investment Managers. Enquiries may be sent to media@prudential.co.za

Our promise: We are monitoring our social media pages and will do our best to answer all queries posted to our Facebook/ LinkedIn/ Twitter walls in a timeous manner, usually weekdays from 09h00 to 17h00. If you post a query outside of the designated times, please be patient – we will assist you as soon as possible. For offline response, please contact our Customer Services team on 0860 105 775.

Online Terms and Conditions

Online Terms and Conditions are valid and effective as of 30 September 2013.

You can contact us at query@prudential.co.za or download the Online Terms and Conditions document for South African Investors and the Namibian Online Terms and Conditions for Namibian Investors.

Privacy Policy

Set out below are details about the Prudential Portfolio Unit Trusts Limited (“PUT”) privacy policy (“Policy”). This Policy applies to the collection, use, disclosure and protection of personal information relating to clients of PUT and its holding company and all subsidiaries, affiliates and related entities; all vendors and suppliers of PUT; and all users of this Website. Furthermore, this Policy forms part of and should be read together with the terms and conditions of this website: www.myprudential.co.za (“Website”). This Policy is effective as of 30 September 2013.

You can contact us at query@prudential.co.za or download the Online Privacy Policy document.

Client Complaints Policy

Compliance Department

Prudential Investment Managers Compliance Officer is Kerry Horsley [CO number 5686].
compliance@prudential.co.za Tel: 021 670 5100 Address: PO Box 44813 Claremont 773


Prudential SA invites any client who is dissatisfied with the services provided to address their concerns directly with the Head of Institutional Business or with any one of our Executive Directors. We take our client concerns and queries very seriously and undertake to engage directly, timeously and meaningfully with you. In the event that you would prefer to pursue a formal route and wish to lodge a written complaint regarding Prudential Investment Managers compliance with the FAIS Act, the nature of services rendered or the fair treatment of you, such complaint should be addressed to The Compliance Officer.
Email: compliance@prudential.co.za Address: PO Box 44813 Claremont 7735

If we fail to revert to you within six weeks or if you are dissatisfied with our response, you’re entitled to address the issue with the FAIS Ombud.
Web: www.faisombud.co.za Tel: 012 470 9080 Address: PO Box 74571 Lynnwood Ridge 0040

POPI | Events

Prudential Investment Managers (South Africa) (Pty) Ltd and its affiliates often invite clients to events. For the purpose of the event, personal information is collected and processed by Prudential. By providing us with your personal information, you acknowledge and agree to the use of the information for the purpose of the event. Prudential will at all times handle the personal information with care and process it in accordance with the Protection of Personal Information Act, 2013. Further, you hereby consent to Prudential passing on such personal information in order to facilitate the allocation of continuous professional development (CPD) points and to our employees or agents who require such information as necessary or for legitimate business purposes.